UEECO0020
Contribute to the development of a product/application/service


Application

This unit involves the skills and knowledge required to contribute to the development of a product/application/service.

It includes assisting to plan, coordinate and report on the development of a product/application/service.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute to the design brief for a product/application/service

1.1

Technical specifications, regulatory, industrial, intellectual property and market requirements of the product/application/service to be developed are negotiated and agreed with client/s, stakeholder/s and management

1.2

Technical specifications, regulatory, industrial, intellectual property and market requirements of product/application/service to be developed are confirmed in accordance with workplace procedures

1.3

Resource/s, personnel, equipment and materials required to develop product/application/service are confirmed in accordance with workplace procedures

1.4

Quality requirements and standards for development of the product/application/service are confirmed in accordance with workplace procedures

1.5

Design brief contributions for the product/application/service is developed within a team environment

1.6

Approval is obtained for design brief from relevant person/s

2

Prepare to develop a product/application/service

2.1

Required outcomes identified in design brief are confirmed with relevant person/s

2.2

Product/application/service is developed in consultation with relevant production personnel

2.3

Development procedure is formulated to meet quality outcomes and manufacturer instructions for tooling, process, materials and equipment in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements and relevant industry standards

2.4

Approval is obtained of development procedure from relevant person/s

3

Contribute to the development of product/application/service

3.1

Development procedure is confirmed with relevant person/s

3.2

Product/application/service product is developed in accordance with design brief and development procedures

3.3

Development results are recorded in accordance with workplace procedures

3.4

Development results and characteristics outside of design and development specifications are identified

3.5

Changes are recommended, as required, to achieve product/application/service quality and production requirements

3.6

Approval of change is obtained from relevant person/s

3.7

Revision of the product/application/service to achieve quality and production requirements is coordinated, as required

4

Document and report development outcomes

4.1

Product/application/service development objectives are met

4.2

Product/application/service development reporting requirements are completed in accordance with workplace procedures

Evidence of Performance

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

employing techniques, procedures, information and resources available in the workplace

applying relevant work health and safety (WHS)/occupational health and safety (WHS/OHS) requirements, including using risk control measures

completing development reporting in accordance with workplace procedures

confirming quality requirements and standards

confirming resources, personnel, equipment and materials required to develop product/application/service

contributing to development of design brief for a product/application/service

contributing to the development of a product/application/service

documenting and reporting product/application/service development outcomes

formulating development procedures in accordance with WHS/OHS and relevant industry standards

identifying development results and characteristics outside of design and specifications

preparing to develop a product/application/service

recommending changes to product/application/service quality and production requirements

recording development results.


Evidence of Knowledge

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

product/application/service development and safe working practices, including:

project planning encompassing:

purpose of project planning

documents needed to plan a project

factors influencing sequence and restraints of project activities

critical path analysis encompassing:

graphical representation methods

methods of representing time/rates

project management encompassing:

defining project parameters - project scope, project stakeholders and clients, project phases and the relationship between phases, time requirements and limitations, resource requirements and limitations, quality requirements and limitations

time management - time management concepts and standard practices for ensuring a project runs to time

financial management - financial management concepts; standard practices for managing project finances, project budgets, costs, variations and estimations; invoicing against project phases/deliverables and acquittals

quality management - quality management concepts and standard practices for managing quality within a project

human resource management - human resource management concepts and standard practices for managing personnel within a project

communication management - communication management concepts and standard practices for managing communication within a project

risk management and contingencies - risk management concepts, standard practices for managing risk within a project, internal risks, external risks, risk minimisation, risk removal and contingencies

procurement management - procurement management concepts and standard practices for managing procurement

physical resource management - types of physical resource, including equipment, technology, information and facilities; physical resource management concepts; and standard practices for managing physical resources

contracts - understanding project contracts; standard practices for working to contract specifications; contract format; contract content; legal obligations of contract parties; and accompanying documentation, including contract schedules

performance assessment and continuous improvement - standard performance assessment practices and standard continuous improvement practices

engineering ethics principles

work in a team encompassing:

types of teams - managerial, administrative, project-based, commercial and social

roles, responsibilities and accountabilities of team members - the role, responsibility and accountability of individuals, teams, organisational management and clients

working in a team - identification and utilisation of team member skills and knowledge; maximising benefits of team diversity; team planning; team commitment and cooperation; improving/maximising team performance to achieve goals; team monitoring and adjustment; plain English literacy and communication; and leading, facilitating, participating, coaching and mentoring

working with clients - client relations, client liaison and the practice of working with clients

conflict resolution – personality analysis tools and strategies for dealing with difficult people

scientific writing and communication encompassing:

types of scientific writing and communication - the distinguishing characteristics of the different types of scientific writing

purpose of the different types of scientific writing - product development justification and specifications, management advice, scientific papers/publications, conference/meeting presentations, policy documents, planning documents and reports

types of audience - the features and characteristics of an audience, including an audience’s professional, social, cultural, ethnic background and physical and academic capabilities; the importance of ‘plain English’ written and oral communication

scientific writing techniques - the component parts of scientific documents, including aim, materials, method, results, discussion, conclusion, references; the required content of each component part; scientific referencing techniques, including bibliographies, reference lists, citations, footnotes, quotes and acknowledgements; scientific labelling techniques, including graphs, tables, diagrams and figures; techniques for documenting results, including text, graphs, tables, diagrams, and figures; organisational standards for document and presentation production, including standard organisational document templates, letterheads, headers, footers and logos

oral communication techniques - techniques for communicating to large groups, including conference presentations and speeches; techniques for communicating to small groups, including meeting presentations, team discussions and planning forums

electronic communication formats - world-wide-web – protocols and practices; email – protocols and practices; transfer of information via CD Rom/floppy disk; use of PDF and other secure files

confidentiality considerations - confidentiality practices to protect the organisation, confidentiality practices to protect the client and confidentiality practices to protect providers of information/research cohorts

data collection techniques encompassing:

data types - quantitative data, including empirical, non-parametric, parametric; qualitative data; raw; graphic; diagrams; original; textual; multimedia and electronic

data collection - data sources; consultation protocols and practices; survey methodologies, including interviews, surveys, chat rooms and focus groups; literature reviews, including traditional and web-based; group facilitation and presentation; questioning, active listening and clarification; obstacles to data collection, including unavailable data, inconsistent data, confidentiality, security and data limitations

evaluating data quality - reliability, accuracy, clarity and validity; contribution to research; and relevance to research objectives

data analysis and presentation encompassing:

data analysis techniques - univariate analysis, multivariate analysis, decision trees, genetic algorithms, neural networks, gap analysis, urgency and impact

data analysis technique selection - determining the correct analysis technique(s); determining the correct sequence of analysis techniques; accommodating influencing factors, including research objectives, budget, timeline and quality requirements, data limitations, confidentiality and security

data interpretation - determining results; determining conclusions; benchmarking; quality assurance, including consideration of accuracy, validity and clarity

data presentation:

determining the correct form of presentation for the audience, including colleagues, scientific community, marketing and commercialisation specialists, general community, industry and mixed (i.e. conference audience)

forms of documentary presentation, including reports, journal articles, scientific papers, graphs, tables, diagrams and electronic formats; forms of verbal presentation, including meetings, client briefings and conferences; support of a new concept; need for further research; commercialisation opportunity; and quality assurance, including accuracy, validity and clarity of information presented

product development and trials encompassing:

identifying client and managerial requirements for production and trials - required outcome(s), key performance indicators (KPIs), timelines, financing, resources and quality assurance

influencing factors - internal business goals and strategies; technical specifications (chemical, mechanical, environmental); industrial considerations; regulatory considerations; legislative considerations; intellectual property; Australian and international standards and codes of practice; market requirements; resource requirements, including personnel tools and equipment (principles and practices), materials and finances

product development arrangements - licensing agreements, joint ventures and sole ventures

relevant documentation - codes of practice, standard operating procedures (SOPs), product formulation documentation, safety data sheets (SDS)/material safety data sheets (MSDS), equipment and quality manuals, calibration and maintenance schedules, enterprise recording and reporting procedures, material, equipment and product specifications

development and trial processes - proof of concept; trailing concepts; definitions/specifications; types of development and trial processes, including phase A product and trial, phase B product and trial, user trials, ergonomics and usability testing; pre-defined acceptance criteria, confidence limits; data collection and analysis; production; evaluation and recommendation formulation

intellectual property concepts encompassing:

intellectual property and Australian law - the place of intellectual property in Australian law, past cases and outcomes, and necessary considerations

the nature of intellectual property - what is intellectual property? what isn’t intellectual property? why is intellectual property relevant? what can intellectual property rights do? what can’t intellectual property rights do?

intellectual property rights - patents, copyright, designs, confidential information and other specialty rights

managing intellectual property - identifying intellectual property; deciding what to protect; strategies for managing intellectual property; how intellectual property rights work together; intellectual property versus time, effort, finances; sources of assistance, including publications, intellectual property professionals, lawyers, business advisors and marketing consultants

enforcement of intellectual property - the enforcement process, the role of lawyers and resolution

the changing face of intellectual property - development of intellectual property right laws; changes to intellectual property right laws; extensions of intellectual property rights into non-traditional areas, including cultural, property arenas and the global marketplace

work health and safety (WHS)/occupational health and safety (OHS) principles and fundamentals encompassing:

underlying principles of WHS/OHS

general aims and objectives of the relevant state or territory legislation relating to WHS/OHS

employer and employee responsibilities, rights and obligations

major functions of safety committees and representatives

powers given to occupational health and safety inspectors

housekeeping and potential hazards in relation to improper housekeeping

selecting appropriate personal protective equipment (PPE) given hazardous situations

the work environment encompassing:

typical hazards associated with a range of work environments

procedures used to control the risks associated with these hazards

principles of risk assessment / management and state the purpose of each

hierarchy of WHS/OHS hazard control measures

required documentation for risk assessment

commonly used workplace safety signs

workplace emergencies that pose a threat to health and safety and suitable procedure for an emergency workplace evacuation

appropriate fire extinguisher for a given type of fire

requirements for the location, mounting and maintenance of portable fire extinguishers

basic process of fighting a fire

safe premises, buildings and security are important in an industrial setting and the consequences of non- compliance with these

standard work procedure is and why they are required in some circumstances

manual handling encompassing:

typical manual handling injuries and the effect they can have on lifestyle

situations that may cause manual handling injuries

correct procedures for lifting and carrying to prevent manual handling injuries

chemicals in the workplace encompassing:

hazardous substances and dangerous goods

classification of chemicals as hazardous substances and/or dangerous goods

requirements for labelling of chemicals in the workplace

safe storage procedures for chemicals

purpose of and interpretation of SDS/MSDS

working at heights encompassing:

dangers associated with working on ladders and scaffolds

identification of work area as a height risk and use appropriate safety equipment to prevent a fall

selecting an appropriate ladder for a given situation and perform a safety check before use

precautions that should be taken when ascending and working off a ladder

precautions that should be taken when working on and around a scaffold and elevated platforms

confined spaces encompassing:

hazards associated with working in a confined space

identifying workplace situations that could be classified as a confined space

control measures for working in a designated confined space

physical and psychological hazards encompassing:

short and long-term effects of excessive noise and techniques to avoid damage to hearing due to excessive noise

effects of vibration on the human body and work practices to protect against vibration

effects of thermal stress on the human body and work practices to protect against thermal stress

effects of ultraviolet (UV) radiation on the human body and work practices to protect against UV radiation

dangers associated with laser operated equipment and tools and suitable protective measures to overcome the danger

occupational overuse syndrome, state examples of how it occurs and describe means to overcome it

factors that cause stress in the workplace, symptoms of a person suffering from stress and personal stress management techniques

detrimental effects and dangers of drug and alcohol use in the workplace

working safely with electricity encompassing:

effects of electric shock on the human body

common causes of electrical accidents

precautions that can minimise the chance of electric shock (earthing, extra-low voltage (ELV), fuses, circuit breakers and residual current devices (RCDs))

protection offered by RCDs

need for ensuring the (safe) isolation of an electrical supply

appropriate method of removing an electric shock victim from a live electrical situation

life support - cardiopulmonary resuscitation (CPR) in the workplace encompassing:

first aid

responsibilities of the first aider

priorities of first aid management for any accident or injury

procedures required at an accident scene

legal and ethical issues, which may impact on the management of care

duty of care

examination of a casualty for injuries

effect of cardiopulmonary arrest on the body

managing simulated conditions of airway obstruction; respiratory arrest and cardiopulmonary arrest

single and two-person CPR

signs and symptoms of an altered level of consciousness

management of simulation of a casualty with an altered level of consciousness

signs and symptoms of shock

management of simulation of a casualty in shock

design brief

relevant industry standards

relevant manufacturer specifications and operating instructions

relevant WHS/OHS legislated requirements

relevant workplace documentation

relevant workplace, quality, policies and procedures

team environments.


Assessment Conditions

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment

Assessment must occur in suitable workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated suitable workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, facilities and equipment currently used in industry

resources that reflect current industry practices in relation to contributing to the development of a product/application/service

applicable documentation, including workplace procedures, equipment specifications, regulations, codes of practice and operation manuals.


Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.


Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEE Electrotechnology Training Package Companion Volume Implementation Guide.


Sectors

Electrotechnology


Competency Field

Commercial